J.D. Power study: Customer satisfaction with airlines falls: Travel Weekly

J.D. Power study: Customer satisfaction with airlines falls: Travel Weekly

Airlines’ numerous operational failures in the past year took a toll on consumer satisfaction, according to J.D. Power’s annual North American Airline Satisfaction Study. Airlines scored a satisfaction ranking of 798 on J.D. Power’s 1,000-point scale, down 21 points from 2021.  “Customer…

Breeze Airways will fly from Provo, Utah: Travel Weekly

Breeze Airways will fly from Provo, Utah: Travel Weekly

Discount airline Breeze will launch three routes from Provo, Utah, later this year. The routes will be the first to touch the carrier’s home state. Breeze’s corporate headquarters are in Salt Lake City. Breeze will fly daily between Provo and San Francisco…

Denver Airport makes more room for Southwest: Travel Weekly

Denver Airport makes more room for Southwest: Travel Weekly

Denver Airport, which is already Southwest’s largest base, now has 16 additional gates for the Dallas-based carrier. Southwest officials joined airports leaders for a ribbon-cutting on the expansion Thursday afternoon. The gates, which are located on the east end of the airport’s…

Spirit rejects JetBlue bid, favors Frontier merger: Travel Weekly

Spirit rejects JetBlue bid, favors Frontier merger: Travel Weekly

Spirit Airlines plans to move forward with its original plan to merge with fellow ultralow-cost carrier (ULCC) Frontier rather than accepting the higher-priced, counter buyout proposal of JetBlue.  The Spirit board’s unanimous decision, the company said, stems from its view that antitrust…

How JetBlue plans to reduce flight cancellations: Travel Weekly

How JetBlue plans to reduce flight cancellations: Travel Weekly

JetBlue CEO Robin Hayes pledged Tuesday to take “swift and significant action” to get the airline’s cancellation-plagued operation back on track for the summer flying season. JetBlue canceled 10% of its scheduled flights during the first three weeks of April. And schedule…