Britons could get refund for one-hour flight delays in the UK – ‘people deserve it’

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Airline passengers who experienced delays on UK domestic flights could be eligible for compensation soon.

If approved, this new rule could mean travellers would be able to claim for delays of more than an hour.

Currently, Britons can only claim money back if the delay is over three hours.

Specifically, only domestic passengers on flights shorter than 932 miles can claim £220 for delays of more than three hours.

Transport Secretary Grant Shapps said the proposals “aim to bolster airline consumer protections and rights”.

What passenger could be entitled to:

Passengers would be entitled to 25 percent of the ticket for a delay of more than one hour but less than two.

They could also claim 50 percent of the price if the delay was of more than two hours but less than three hours.

Travellers will be able to get 100 percent of the flight cost for a delay of more than three hours.

Mr Shapps explained: “People deserve a service that puts passengers first when things go wrong, so today I’ve launched proposals which aim to bolster airline consumer protections and rights.

“We’re making the most of our Brexit dividend with our new freedoms outside of the EU, and this review will help build a trustworthy, reputable sector.”

Chief executive of industry body Airlines UK, Tim Alderslade, said carriers “work hard to ensure that the passenger experience is as smooth and enjoyable as possible”.

CAA chief executive Richard Moriarty explained the proposals are a “clear indication of the need to enhance our enforcement powers, and bring us in line with other regulators”.

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With endless culture, gorgeous beaches and weather to die for, Greece is a great choice both for romantic getaways and family trips. Wander the historical streets of Athens and Thessaloniki or head to an island to soak up the sun – the choice is yours.


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When most people think ‘holiday’, sunshine and relaxation comes to mind – but a different kind of trip can be just as rewarding. Splash around in the Blue Lagoon and try your luck at catching a glimpse of the Northern Lights. This is definitely one for the bucket list.


India is well worth a visit if you have some time to spare. With an array of different cultures coexisting in this vast and vibrant nation, as well as gorgeous food to be enjoyed at every turn, you’ll find yourself immersed in the experience. Take a trip to the Taj Mahal for that jaw drop moment

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What kind of holiday do you like best?

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Which is top of your bucket list?

He said: “The proposals will improve passenger rights and equip the Civil Aviation Authority with the appropriate tools to act swiftly and effectively for the benefit of consumers.”

Director of policy and advocacy at consumer group Which?, Rocio Concha, said during the pandemic some airlines “ignored their legal obligations and refused to pay refunds for cancelled flights”.

“This consultation is a welcome first step that must improve and strengthen consumer rights and protections so that complaints are dealt with fairly and promptly.

“And that passengers receive the money they are due quickly and without unnecessary hassle,” she said.

Mr Shapps also proposed requiring carriers to pay the cost of repairing wheelchairs and mobility scooters which are damaged or lost during flights.

At the moment, airlines are only required to pay passengers up to £1,200 for damage or loss of their belongings.

Some wheelchairs, however, cost more than £25,000.

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