Jet2 flights & holidays: Everything customers need to know about cancellations & refunds

Jet2 announce new safety measures as flights resume

Jet2 cancelled many of its flights and package holiday plans following the announcement of a third national lockdown at the beginning of January. The travel provider made its most recent update on January 19, 2021, informing customers of their rights with regards to refunds and rebooking travel.

Currently, all flights are suspended up to and including March 25, 2021.

In a statement on its website, Jet 2 explains: “Due to the ongoing uncertainty caused by the COVID-19 pandemic and government travel restrictions, we’ve decided to extend the suspension of all flights up to and including 25 March 2021.

“Please note, our flights to Iceland are suspended up to and including 26 April 2021.

“If you’ve been affected by these programme changes, we’ll be automatically cancelling your booking with a full refund. Please be patient with us as we do this.”

Here is everything customers need to know about the latest changes to Jet2’s flight and holiday schedule:

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What are my options if my Jet2 flight or holiday is cancelled?

Customers whose travel plans are impacted by cancellations in the coming months will be automatically issued with a full refund.

Jet2 says it is “proactively contacting all affected customers in departure date order” and apologise for any potential delays.

The travel provider adds: “We’re working as quickly as we can through a high volume of affected bookings.”

What should I do if I booked my Jet2 flight or holiday through an online travel agent?

Customers who booked their travel via an online travel agent are advised to contact the agent directly.

“Unfortunately, as you didn’t make your booking with us and you’ve booked your flight(s) through an online travel agent such as On the Beach, or loveholidays, you’ll need to get in touch with them directly,” Jet2 explained in a statement.

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Are customers entitled to compensation as a result of cancellations?

Due to the nature of the coronavirus pandemic, holidaymakers who have had their plans changed are not entitled to additional compensation on top of their refund.

On its website, Jet2 states: “In line with the advice from the UK Civil Aviation Authority, delays and/or cancellations arising from circumstances relating to COVID-19 will be treated as extraordinary circumstances and therefore not eligible for compensation under Regulation EC261/2004.”

The travel provider says it is working to ensure “ensure that affected customers receive all appropriate support and assistance.”

What does this mean for future Jet2 flight and holiday bookings?

Holidaymakers with bookings beyond March 26 will be contacted nearer the time if their booking is impacted.

For now, it is hoped these flights and holidays will still go ahead.

What if I need to cancel my booking due to local lockdowns or because I need to self-isolate?

Customers who need to self-isolate, or who are unable to travel due to regional restrictions, will be given the option to amend their departure to a later date.

Jet2 explained: “If you have to self-isolate due to a localised lockdown but you’ve got a holiday booked that’s due to travel within a month’s time, you can amend admin fee-free to a later date.

“Just so you’re aware, the postcode on the booking will have to be included within the boundary of the localised lockdown.”

For those who have to self-isolate the same rule applies.

Holidaymakers should contact the customer service team to make any changes to their booking.

How is Jet2 improving safety for future flight and holiday bookings?

Jet2 says “safety” is a “priority” and as a result has put in place a number of new changes to flights and holidays.

These include the mandatory use of face masks for passengers and crews when travelling with Jet2. This must be worn as soon as passengers enter the airport, and must be worn throughout the journey.

Prior to departure, customers are requested to use the online app to check-in and download their boarding pass.

Boarding is separated into smaller groups to avoid queuing, and passengers will scan their own boarding passes.

All aircraft are “professionally cleaned from nose to tail” every day, alongside the use of a state-of-the-art cleaning spray.

Each aircraft is also fitted with HEPA filter systems, reported to clear out 99.97 percent of bacteria every few minutes.

Though inflight service remains the same, customers are asked to use contactless payment.

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