Two holidaymakers claim they were kicked off their easyJet flight after a row over their luggage size. They say that crew refused their cabin bag but then "didn’t give any reason" why they weren’t to be allowed to fly.
Siavash posted on his Twitter account @siavashmdesign about the situation including a video of the events. He claims that he and his wife weren’t allowed to fly from Paris to Berlin after the argument.
He reports that staff "didn’t let" them on the plane after the row unfolded. In the clip, which lasted just eight seconds, Siavash showed his suitcase fitting inside the easyJet luggage measuring bin.
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He then panned the camera towards two staff members while he shouted at them saying "I carried this same flight". In the captions he explained what was happening.
Siavash wrote: "How rude and terrible easyJet is!! Unbelievable, a girl didn’t let us depart while two of their colleagues accepted and our luggage was fit!
"The same flight and luggage we had before. She said we are rude and didn’t respect her!"
He added: "Wanted to call the police! The flight had more than one hour delay and finally they didn’t let us in and even didn’t gave us any reason and feedback just because she said my wife didn’t respect her! Flight Paris to Berlin.
"The manager told us google the support of the easyJet and we are no responsible to explain you anything! We don’t lose anything you are losing your flight!
"Who is responsible for this mess and rude behaviour of easyJet!"
When a commenter added that the suitcase didn’t look as though it fit in the bin Siavash replied. He noted: "This video is for the first attempt we put luggage in the wrong way then the lady you can see stand helped us and fit it completely then we passed but the crazy staff ran after us again.
"However even in the first attempt two of staff told us pass but the girl stopped us. This carry-on luggage is fit you can also search the model and dimensions on delsy website."
An easyJet spokesperson told Daily Star: "After allowing the customers to board the flight they displayed disruptive behaviour towards our staff so we were unable to allow them to travel as a result."
It's always important to check your baggage allowance before flying. If not you could be charged to place the bag in the hold.
For an easyJet flight, passengers can only take one small bag of up to 15kg on the plane for free. This must measure 45x36x20 including wheels and attachments and be able to fit under the seat.
Those who want a larger bag or suitcase must now pay the additional charge when booking their flights.
Every airline’s rules are different so always double check – especially if you’re flying in and out of the country with different providers.
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