Korean Air Ranks First in Global Customer Satisfaction for 15th consecutive year
Korean Air took first place in the air passenger transport service sector at the 2019 Global Customer Satisfaction Index (GCSI) awards, sponsored by Japan Management Association Consulting (JMAC). This is the 15th consecutive year Korean Air has topped the list.
GCSI is an index, established by multi-cultural consulting group JMAC, to measure customer satisfaction levels. The group compiles and evaluates customer satisfaction factors, customer values and global competitiveness as criteria to select the best corporation each year.
Korean Air’s continuous efforts to provide high quality airport and in-flight service, introduce eco-friendly aircraft and develop intensive global networks have been recognized as the best by the industry since 2005.
Korean Air strives continuously to strengthen its customer service through network developments. In May 2018, Korean Air launched a joint venture partnership with Delta Air Lines to offer customers world-class travel benefits in the trans-Pacific market. As a result of the partnership, Korean Air has expanded its codeshares with Delta to connect 290 cities in the U.S and more than 80 cities in Asia. The combined network and schedules provide customers with increased flight choices. Korean Air also launched new scheduled flights between Incheon and Boston in April 2019, offering more options to customers travelling to the U.S.
The successful cooperation has led to seamless services and enhanced customer benefits such as decreased transit time between the two airlines, co-location of lounges and check-in counters. The partnership resulted in 3% increase of passengers on American routes and 18% increase of passengers transferring at Incheon International Airport arriving from or heading to the U.S. compared with the previous year.
Meanwhile, the airline has been constantly introducing new highly-efficient and eco-friendly aircraft, such as the Boeing 787-9 and Airbus 220-300. From 2021, Korean Air will introduce twenty Boeing 787-10s for the first time in Korea, in efforts to offer the utmost comfort for passengers.
A Korean Air spokesperson said: “As a leading global airline, the top priorities for Korean Air, after safety, are to create value and satisfy our customers’ demands. We always strive for service excellence and will adapt to change to the benefit of our passengers.”
About Korean Air
Korean Air, established in 1969, is one of the world’s top 20 airlines carrying more than 26 million passengers in 2018. The airline operates over 460 flights per day to 126 cities in 44 countries on five continents; it has a modern fleet of 168 aircraft and employs over 20,000 professional employees. Korean Air’s core business includes passenger, cargo, aerospace, catering and in-flight sales. The airline’s main hub is at the Incheon (ICN) International Airport Terminal 2 which opened in 2018.
Korean Air is a founding member of the SkyTeam airline alliance, which together with its 19 members annually welcomes 630 million passengers worldwide, on more than 14,500 daily flights, covering 1,150 destinations in 175 countries. The airline launched a joint venture partnership with Delta Air Lines in the trans-Pacific market in May 2018.
In 2019 Korean Air celebrates its 50th anniversary. With a vision to be a respected leader in the world airline community, Korean Air is dedicated to providing excellence in flight.
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