A TV presenter has blasted British Airways after she was left stranded in her seat without her wheelchair on a 12-hour flight.
Sophie Morgan, who has fronted shows for the BBC and Channel 4, said she was unable to contact a flight attendant for more than half an hour on the trip from Buenos Aires to London, The Sun reports.
The 34-year-old said she wanted to get some water to take some pills, but no one answered the call.
Morgan claims she had to hurl headsets down the aisle in a desperate attempt to get the attention of a flight attendant.
When she did finally gain their attention, she said they simply told her: “Calm down.”
“To try to explain what it feels like to not have any means of moving — short of dragging myself along the floor — is impossible,” she said.
“It’s not OK to be treated so badly.”
The TV presenter shared a video about her experience on Instagram — she says she just wanted some water so she could take some pills.Source:Instagram
British Airways has since apologised to Morgan and launched an investigation into what happened.
Morgan, who fronted Channel 4’s Paralympics coverage in 2016, was paralysed from the chest down in a car accident when she was 18 years old.
The TV presenter was flying out to the Argentinian capital to speak at the Global Disability Summit.
On Monday morning she took to Twitter to slam the airline’s service on the flight.
“Just flown 12 hours with British Airways,” she said.
“During the flight I was left unassisted, without my chair and with no means of contacting a flight assistant for over half an hour.
“Called repeatedly but no answer. You have a duty of care.
“How can you do that to someone who can’t walk?”
Sophie Morgan, 34, furiously slammed British Airways when she was left stranded in her seat on a 12-hour flight. Picture: Sophie MorganSource:Instagram
Morgan said she was struggling to make a complaint to British Airways.
“Furthermore, I have tried to make a complaint but can’t get through to ANYONE,” she said.
“Please can someone contact me so I can report what happened?”
The TV presenter added: “I was throwing headsets down the aisle to try to get someone’s attention (without waking up everyone else in the cabin).”
She then posted several videos to her Instagram stories section, saying how upset she was by the treatment.
Morgan said when a cabin manager walked past, she spoke to her rudely.
“I said: ‘Please, please, please can you give me some water’,” she said.
“I was quite stressed. She was like ‘calm down, you should just calm down, that’s not our fault’.
“That’s not how you talk to someone who has just been left.
“I know it’s first world problems, but you have a duty of care.”
To make matters worse, British Airways is the official airline of Great Britain’s Paralympics team.
Just flown 12hrs with @British_airways. During the flight I was left unassisted, without my chair and with no means of contacting a flight assistant for over half an hour. Called repeatedly but no answer. You have a duty of care. How can you do that to someone who can’t walk? 1/2
Furthermore, I have tried to make a complaint but can’t get through to ANYONE. Please can someone contact me so I can report what happened? Thank you, Sophie 2/2.
I was throwing headsets down the aisle to try get someone’s attention (without waking up everyone else in the cabin). To try explain what it feels like to not have any means of moving – short of dragging myself along the floor – is impossible. It’s not ok to be treated so badly https://t.co/WIrUewa0r1
After describing the incident on social media, Paralympians inundated Morgan with support.
British shot-putter Sam Ruddock, who competed at London 2012 and Rio 2016, responded: “‘Official airline’ of the Paralympic team, shaking my head.
“Full of empty gestures and hollow actions, when it suits the bolstering of their public image.
“Sick of this ‘you didn’t compete, so you aren’t worthy of attention’ attitude, Soph!”
British Airways addressed the incident in a statement.
“We carry hundreds of thousands of customers with disabilities each year and we work hard to provide help and assistance throughout the whole journey, from the point of booking to the final arrival,” the airline said.
“We’re sorry to hear about this experience and we’re investigating what happened as a matter of urgency.
“We’ve apologised to the customer and we’re in direct contact to try and resolve the situation.”
This article originally appeared on The Sun and was reproduced with permission
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