A holidaymaker claims that she was kicked off an easyJet flight to Ibiza while seven months pregnant. She says she will "never" fly with the airline again – but that they have labelled her "abusive".
Siobhan Foster, from Belfast, was heading to the party town in Spain on August 19 for her brother’s wedding. She was boarding with her husband and younger child – but Siobhan apparently noticed the flight attendant’s "grumpy look" when they went to their seats which "everyone was saying about".
In a post on Facebook, the mum alleges that the issues began when her husband, James, asked whether there was more space in the overhead lockers. Siobhan claims the crew member snapped at the family and when asked for help finding room was told "need to find somewhere yourself".
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Siobhan claimed: "I said ‘can you please help me I’m heavily pregnant and my husband has our daughter. Her response was ‘you’re being abusive and its not my job to help you’.
"Then another air hostess an older lady approached me to say look this isn’t our job to help. I said any other airline I’ve flown with have been more than helpful with me as I’m pregnant etc so of course then she said I was abusive.
"Writing this I understand it would make you think well, was I being abusive, but I honestly wasn’t and the whole plane can vouch for me."
Siobhan claims she was "in shock" and in "no way shape or form aggressive". The mum then found somewhere to put her bag and loaded it into the locker herself.
She continued: "I found somewhere for the bag put it up myself, I sat down the next minute two of the crew came over saying I was being aggressive. Bearing in mind I’m heavily pregnant I’m not going to stand and be aggressive. I decided to ignore her and she started raising her voice saying ‘LOOK AT ME’!
"First of all I’m not a child to be spoken to like that and I was ignoring her as I was so upset at the way I was being treated. I was crying.
"Then her and another approached us to say we we’re being thrown of the plane, we asked why as we literally hadn’t done anything, once again she said we we’re being aggressive. My brother and mum spoke to her asking exactly why we were being put off, they were being so nice to them wanting answers why this was happening and again they couldn’t answer the question as they were in the wrong.
"I was crying my eyes out as I’m heavily pregnant with a disabled child." She then said that the pilot spoke over the tannoy reporting an "incident" and after an hour the entire plane was asked to deboard.
Siobhan said: "Every passenger on there was chanting to get this air hostess of who in fact said she was the manager. Everyone went back inside and three police cars arrived.
"It was like something I’ve never experienced before, then me, my husband, brother and mum’s name was called out over the tannoy to come to gate eight.
"We all went down the stairs to find roughly eight police officers and two people from Swissport who said we are not getting back on the plane this was easyJet’s decision not the police.
"The police then escorted me out of the airport carrying my disabled child while heavily pregnant along with my mum, my husband and brother were escorted back up the stairs to get our hand luggage then they were also escorted out."
Siobhan alleges that it took three hours to get their luggage as it had to be removed from the plane. The mum said that she wouldn’t have minded it being left on as other members of the wedding party could have taken it with them upon landing in Ibiza.
She said: "So that whole day we were in Belfast airport from 1pm lunchtime to 9pm that night with our child. My legs were so swollen and sore with being on them all this time, I was crying uncontrollably that this was happening to us for no reason whatsoever, I’m so traumatised to the point I don’t know how I’ll ever fly again."
Siobhan claims that fellow passengers would put in complaints due to the treatment. She added: "Some actually stood up on the plane to say to the pilot it was that air hostess who was being aggressive towards me not me at all so I have a full plane of witnesses who are willing to tell how unfairly we were treated.
"A lot of the passengers have videos to prove this and took pictures of this particular air hostess to have proof of her disgusting behaviour. I have an email showing the flight was delayed over four hours and new cabin crew were put on the plane to Ibiza obviously minus ourselves as we were thrown of.
"I actually am so distressed over this I honestly thought I was going to go into early labour."
The mum alleges that her husband had video of Swissport workers "admitting that regardless of any situation happening that easyJet were not going to fly anyway as they went over their flight hours."
She added: "We eventually got our luggage at 9.30 at night my child was exhausted, bless her, we then had to find another flight for the next day as we needed to get to Ibiza for my brother’s wedding.
"We found one with Ryanair the next morning from Dublin. This meant us getting up at four in the morning to get the bus to Dublin then fly to ibiza this cost £1500 for the four of us and Florence on our knee.
"Thankfully we got to Ibiza and made my brother’s wedding to say how stressed, upset and overwhelmed I’ve been I honestly think I’ve no words.
"easyJet should be ashamed of themselves and I most definitely am taking this further, I’m still in shock of how we were treated."
An easyJet spokesperson told Daily Star: "We can confirm that flight EZY3003 from Belfast to Ibiza on 19th August was attended by police before departure due to a group of passenger behaving disruptively at check in and then onboard.
"easyJet’s cabin crew and ground agents are trained to assess and evaluate all situations and to act quickly and appropriately to ensure that the safety of the flight and other passengers is not compromised at any time.
"The Captain took the decision to ask all passengers on the flight to return to the terminal so the situation could be resolved and as soon as it was they reboarded and the aircraft continued to Ibiza.
"Whilst such incidents are rare we take them very seriously and do not tolerate abusive or threatening behaviour towards our crew or other passengers. We would like to apologise to the other passengers for any inconvenience for the delay this caused.
"The safety and wellbeing of our passengers, crew and ground agents is always easyJet's priority."
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