Airline apologises to passenger who bought every single packet of nuts on flight

Earlier this week, an airline passenger claimed she had to spend three times the price of her ticket to purchase every bag of nuts on board. The woman had a severe nut allergy, but says that flight attendants refused to ban the snack food.

In fear for her health, Leah Williams, 27, from Hampshire, bought all 48 packets of nuts on her budget Eurowings flight from Dusseldorf to London. She had asked the crew to refuse to sell nuts and to announce to passengers that they should not buy or eat peanuts.

However, they did not agree to do this and Leah was left with no choice. She told the Mirror: "The stewards looked at me blankly like I was crazy and said, ‘But there is a lot, we’ll have to count them all. I said, ‘Please do count them and I will pay for them all, seeing as you have left me with no choice’."

READ MORE: Woman kicked off flight 2,000 miles from home because she's allergic to nuts

She spent a whopping £144 on the nuts which cost £3 a pack. That’s three times what she spent on the 80 minute flight.

Leah now wants her money refunded stating that she should never have had to pay the enormous cost having had the severe allergy her whole life. She added: "Eurowings should be ashamed of how they handled this situation and for the way they made me feel."

On the website, the airline states: "We can’t guarantee our meals are nut free. We serve nuts on all our flights, either as a meal ingredient or as an accompaniment to drinks. Other passengers may also bring food on board that contains nuts, and traces of nut residue could be passed on to other surfaces of the aircraft as well as through the air conditioning system. If you have a nut allergy, we recommend discussing your travel plans with your doctor before you fly."

However, the airline has now apologised for Leah's situation. A spokesperson for the airline told LadBible: "We are very sorry that the flight with us did not go as smoothly as planned and we regret any inconvenience this has caused Leah Williams.

"One thing in advance: Leah Williams was not forced to buy all packages of peanuts on board – on the contrary, our purser tried to offer her an alternative solution by informing all passengers sitting around her about Leah’s allergy. She agreed at first but then decided to still buy all the packages."

The spokesperson argued that the airline was unable to remove all potential allergens from their planes, continuing: "Eurowings operates more than 600 flights a day, carrying more than 80,000 passengers daily. As there are many causes for allergies and intolerances, it is not possible to exclude the possibility of their presence on board a plane.

"Furthermore, due to its construction (shape, air conditioning system, ventilation, etc.), it is not possible to prevent an accumulation of peanut/nut traces (e.g. residues from an earlier flight) despite regular and thorough cleaning of the aircraft."

Other airlines like BA, easyJet and Ryanair say they stop selling nuts and ask passengers to avoid eating them if an allergy sufferer is on board. It’s always important to check with an airline before booking as some cannot guarantee nut-free meals.

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