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More than 140 have instructed lawyers after becoming unwell at the Mukarnas Resort and Spa, in Antalya, on the Med coast. Visitors claim they were served lukewarm and uncovered buffet food, and complained of “disgusting” toilets, a dirty pool and other unsanitary conditions. Law firm Irwin Mitchell is investigating their allegations.
Among those complaining are Julie O’Sullivan, 45, partner Gary Hunt, 46, and her two children Harry, 16, and Hannah, 15.
They travelled to the luxury resort on May 29 via tour operator Jet2holidays.
Ms O’Sullivan and Mr Hunt, of Bromsgrove, Worcs, claim they were all stricken with stomach ache, vomiting and diarrhoea.
She said: “It was awful, as we spent most of our holiday in our room. The whole holiday was a complete disaster and it’s still upsetting to think about it now.
“There were flies in the restaurant area and a lot of the food at the buffet was left uncovered.
“When children were being sick outside, it was often left there for hours, or just swept into the drain or pool, meaning guests were sometimes accidentally standing in it.
“The toilets were also disgusting, and I complained about this several times. But I never saw them cleaned during the day. This is totally unacceptable for a five-star resort.
“We can’t turn back the clock and change what we went through, but we want some answers and to know something’s being done to help stop it happening again in the future.”
Fellow guest Mark Clifton, 38, from Yeovil, Somerset, his partner and her two children visited in July. They claim they were all ill. Mr Clifton, who said he suffered stomach cramps, diarrhoea, sweats and a fever, added: “I was really shocked by the number of people I heard were ill at the resort.”
Jennifer Hodgson, a serious injury lawyer at Irwin Mitchell, said: “Julie, Gary and their family are among a large number of holidaymakers who stayed at this resort and were struck down by illness.
“All cases of holiday illness are concerning.
“However, it’s worrying such large numbers of people have reported falling ill, the majority of whom have reported similar symptoms.
Gastric symptoms can lead to long-term problems and should never be downplayed. We now represent more than 140 people who stayed at the Mukarnas this summer and understandably have many questions about how they fell ill.
“We’re investigating their concerns and are determined to obtain the answers they deserve.
Unwell “If any issues are identified, we urge that lessons are learnt to help prevent other holidaymakers falling ill in the future.”
Mukarnas Resort and Spa have so far declined to comment.
In August, a Jet2holidays spokesman said: “We are sorry to hear about any customers feeling unwell. As lawyers have been instructed, it would be inappropriate for us to make any further comment.”
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