A woman has been forced to spend a whopping £700 on her credit card after her suitcase went missing during her flight.
Jill O’Callaghan, 54, flew from Manchester to Palma, Mallorca on Tuesday, but her suitcase didn’t board the plane with her.
She sent multiple emails and made calls to airline TUI who insisted her luggage would arrive on the next flight, but it had not arrived by Saturday, May 14.
Jill was left with just the clothing she was wearing and then had to spend £700 on clothes, makeup and car hire.
She was left distressed by the loss of her belongings especially as a sentimental compact mirror owned by her late mother was inside the suitcase.
Jill went on the holidays with her partner and experienced some delays at the airport but when they boarded their flight everything was going well.
They even spotted Jill’s partner’s suitcase on the luggage cart, reports Manchester Evening News.
“I laughed with my partner and said ‘there's your case’, and never gave it another thought,” she said. “When we arrived in Palma, my partner went through to collect our luggage. I could see him with his but mine never came through the conveyor belt.
“We talked to the ground service team at Palma and we were given a reference number which was said to be the golden ticket in understanding where the case was.
“We were told it was coming on the next flight day after day, but when that flight came in, there was no case.”
Jill claims she was offered £75 on Friday, May 13, but this had not been paid into her bank account.
The couple used their credit cards to hire a car for 70 Euros per day, to enable them to get to their nearest shopping mall were they spent £700 on essentials.
Jill, who is from the Wirral, said: “Nobody can get through to Manchester Airport. Trying to get through to them is ridiculous. there is a disconnect with their passengers who are travelling.
“We don’t know if my luggage is lost. We are disappointed with the airport. We are here until a week on Saturday and if we don’t hear back from them I’m worried my suitcase is lost.
“I keep thinking if someone was travelling with their children or had medication in their suitcase. We are trying our best to make the best of our holiday. We just keep trying to get answers.
“My fear is that we will get home and they’ll deliver it when we are home. Sadly I lost my mum in February and I had a compact mirror of hers in my case that she gave me. I am worried I won’t get it back and it’s playing on my mind.
“It's my personal belongings. It's a hopeless situation. I don't want to spend the rest of my holiday worrying. They can’t give me assurance that it will be delivered on the next flight and there is this void and I am in a degree of angst.”
A spokesperson for TUI said: "We’d like to apologise to Ms O'Callaghan for the delay in receiving her baggage.
“We understand how frustrating this is and we are sorry for any inconvenience caused. We are in contact with her and are working to resolve the issue as soon as possible."
Checking in hold baggage is part of the service offered by airlines at airports so Manchester Airport did not provide a comment.
A spokesperson for Swissport (the appointed handling agent for TUI) s aid: "We’re sorry to hear about this passenger’s experience.
“We are urgently looking into this situation and we will work with our airline and airport partners to resolve this matter as soon as possible.”
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