Southwest Airlines passengers were stuck for hours at airports across the country Monday due to technical issues that have since been resolved.
“We’ve resumed normal flight operations after our third-party weather data provider experienced intermittent performance issues Monday evening preventing transmission of weather information that is required to safely operate our aircraft,” Southwest spokesperson Dan Landson said in a statement to USA TODAY. “While Southwest Teams and the vendor worked to restore connectivity, we implemented a ground stop to protect the Safety of our Crews and Customers.”
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As of 8:30 a.m. EDT Tuesday, flight-tracking website FlightAware.com showed that Southwest had 50 delays and just under 130 delays nationwide. On Monday, it had over 1,450 delays.
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People began posting on social media on Monday evening that their flights were grounded, with some reporting that they were told it was due to issues with the electronic system used to monitor the weather.
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At Phoenix Sky Harbor International Airport, Air Service Development Manager Alexandria “Lexie” Pierce confirmed at least six Southwest flights were canceled and every flight scheduled after 7 p.m. PDT was delayed.
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Denver International Airport tweeted around 8:45 p.m. that “Southwest Airlines is experiencing computer issues which is resulting in flight departure and arrival delays.”
People posted that they were also stuck in Dallas Fort Worth International Airport, Southwest Florida International Airport, Chicago O’Hare International Airport and more.
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Passenger Patrick C Miller posted that he was at Phoenix Sky Harbor and a pilot told the crowd the airline’s server in Dallas, as well as its backup server, were unavailable. Miller told The Arizona Republic that, after being stuck for hours, he was back in the air before 9 p.m.
The scene at C concourse of PHX. Gate agent just said all computers are down. Not sure if that means even the gate agents and customer service reps. I’m in line to ask and find out. pic.twitter.com/iuHEgRE6yh
“Most of the anxiety was coming from various forms of miscommunication and speculation vs. actual news from the source. I heard everything from total system outage, to hackers to Russians while I was listening to all of the other passengers,” Miller said via Twitter DM.
“We appreciate our Customers’ patience as we work to get them to their destinations as quickly as possible,” Southwest’s Landson told USA TODAY. “We ask that Customers use Southwest.com to check flight status or consult a Southwest Airlines Customer Service Agent for assistance with travel needs.”
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Contributing: Eve Chen, USA TODAY
This article originally appeared on Arizona Republic: Southwest Airlines operations return to normal after tech issue grounded flights nationwide
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