Rip Off Britain: Simon Calder issues advice about passports
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The budget airline said it hopes to restart operations this afternoon but passengers have faced chaotic scenes at major UK airports including Gatwick and Manchester. easyJet said the issues were due to a “systems” problem.
An easyJet spokesperson told Express.co.uk: “Unfortunately, we are currently experiencing IT systems issues which means that flights due to depart between 1pm and 3pm UK time today may be impacted.
“Our team of IT specialists is working to restore the systems as soon as possible.
“We advise customers due to travel with us today to continue to check Flight Tracker to check the status of their flight before making their way to the airport.
“We apologise for the inconvenience caused and would like to thank customers for their patience as we work to resolve this as soon as possible.”
One passeneger said their flight was cancelled after they had boarded the plane. They tweeted: “We have had the worst experience ever, our flights were cancelled whilst we were sat on the plane and we were told to disembark immediately.
“No customer service agents would help us, our holiday has been ruined.”
One passenger wrote on Twitter: “This is just not good enough easyJet.
“The airport is absolutely chaos now. They won’t let anybody out because you have to go through security and passport control again.
“Yes offering vouchers, hotel, flights but even those are sold out. Not acceptable!”
Another said: “My sister and two kids were just about to board and their flight has been cancelled.
“No other flights until tomorrow- they are only going away for three nights. No staff around.
“She needs assistance with my niece and there is nobody to help! Disgusting service!”
Another tweeted: “Flight cancelled and no one to help. Can’t get hold of customer service what happens now?”
The IT issue is thought to have affected thousands of customers with flights booked to travel today.
Over 30 flights have been cancelled to and from Gatwick Airport, in London.
Passengers returning to the UK airport from the Greek islands of Rhodes, Santorini and Mykonos today have been affected by cancellations.
Manchester airport has also been affected as a dozen flights have been grounded.
From Luton airport, flights to Tenerife, in the Canary Island, Rhodes and Bodrum are also cancelled.
One passenger tweeted: “Shambles at Gatwick. easyJet think they can simply send you a cancellation text and expect you to go away.
“Any sort of customer service nowhere to be seen.”
easyJet has advised all customers flying today to check the status of their flight before heading to the airport.
The airline tweeted it was working to resolve the issues as soon as possible.
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