Under the
Biden Administration, the DOT has put out several proposals related to
rules for airlines, passengers and travel advisors. Two of the biggest
are about refunds and fee disclosures: In the first, when flyers should
be entitled to refunds and in the second, when air ticket sellers —
like travel agents — should disclose fees like bags, change fees, and
how much it would cost for families to sit together.

And there are other rulemakings in the works, plus a new online
dashboard on airline policies for delays and cancellations. In short, it
seems like a lot is going on. But what does it mean, what do advocates
think needs to be clarified in order for flyers and agents to truly
benefit, and how can people get involved in the comment process before
the DOT issues its final rulemaking?

Host Rebecca Tobin and Travel Weekly senior editor for aviation
Robert Silk talk about these issues with Eben Peck, the executive vice
president of advocacy at the American Society of Travel Advisors, and
Bill McGee, a consumer advocate who is now with the American Economic
Liberties Project.

This episode was recorded Thursday Oct. 6 and has been edited for length and clarity.

Related Travel Weekly reports:

DOT’s fee-disclosure plan is met with opposition

Wheels up: The new airline dashboard is good. It could be better

At the DOT, ASTA lays out opposition to air-ticket refund plan

Airlines improve their services to customers impacted by cancellations

DOT proposes giving flyers more opportunities to get a refund

DOT rulemaking dockets

Air ticket refunds

ASTA

Update on state and federal campaigns

American Economics Liberties Project

DOT’s effort to secure airline refunds is an important change for consumers

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