Family pay £230 for night in hotel – but are left furious when they check in

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One family have been left fuming after they paid £230 for a night in a hotel, which they claimed turned out to be a "total rip-off".

The family, who visited Grand Hotel Scarborough just last week, claimed they waited a total of 50 minutes to book in for a room, which they say wasn't cleaned from its previous occupants.

Distraught with the state of their room, the family also alleged that the room door handle had been broken off, which they said meant that the could not secure their door properly at night.

The family took to the online travel platform TripAdvisor to reveal their nightmare experience, according to Yorkshire Live.

They said: "When we reached the room the door was open which we then realised was due to the handle being broken off – so you would not be able to actually secure the door if you stayed over night.

"When we went into the room there were towels all over the room from the previous occupants, used coffee cups, half used carton of milk, bag of rubbish and unmade beds."

The family also claimed that when they did call down to reception, they were allegedly told the room had been made up, with the staff being described as "rude, defensive and seeming like they could not care less".

They continued: "Housekeeping have not cleaned in this hotel for a long time, dirty carpets, stairways, mattresses lying out in the hall.

"Reception at least had the decency to refund the money, but not a word of apology."

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The customer called the £230-a-night stay "a total rip off" and advised future hotel guests to avoid at all costs.

When a reporter from Yorkshire Live visited the hotel, he discovered the price for a single room had been bumped up to £266.50.

The building, which first opened as the world's largest hotel and brick structure in Europe in 1867, has now been reported as a haven for nesting seagulls and as having a disgusting smell of sewage surrounding the grounds.

'Carnage' was reported after customers had to queue for hours after booking for the Stereophonics show at Scarborough Open Air Theatre that took place on July 28.

Guests said they were left sleeping in reception as staff struggled to check all them in, with some customers describing it as 'a car crash' and another stating that: "keeping us waiting for hours on end is abuse of customers".

The hotel has also been branded "hell" online from others.

However, not everyone has hated their stay, with one visitor leaving a four star review.

They wrote: "The rooms were very basic however, they were clean and tidy…

"We really enjoyed the food and the dining room staff were lovely and friendly…

Daily Star has contacted Grand Hotel Scarborough for comment.

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