The Camping and Caravanning Club detail virus safety measures
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In his roadmap out of lockdown Prime Minster Boris Johnson set out April 12 as the date self-catered holidays, including campsite and caravan park stays, could resume from. In line with this holiday providers across the nation set out plans to reopen their doors.
Here is a list of the latest updates from some popular UK holiday providers.
Butlins
Butlins has announced plans to reopen parks from May 17 following the Prime Minister’s announcement.
In an updated statement on its website, the holiday park explained: “As per yesterday’s announcement, we’re planning on reopening our resorts on May 17.
“For guests with breaks between March 15 and May 16, as always, we’ll be in touch via email, SMS or letter to discuss your options.”
The holiday provider says it is contacting guests “in date order”.
Haven
Haven issued an update on reopening its 37 parks on February 23.
It states some breaks in England will be able to go ahead from April 12.
Touring breaks in England, however, are cancelled up to May 16.
In Wales and Scotland, all holidays are cancelled up to and including April 2 at present, however, the holiday provider says it is waiting on further confirmation from the devolved governments.
In a statement on its website, Haven explained: “Following the latest Government announcement as to when holiday parks can open in England, our English parks will now sadly be closed up to and including Sunday, April 11.
“All breaks before Monday, April 12 will, unfortunately, be cancelled.”
It continued: “We know that the announcement was unsettling for all upcoming breaks which is why we’re working through exactly what this means for guests due to arrive on or after April 12 too.
“At this stage, there is nothing you need to do and as soon as we have more information, we’ll be in touch.”
Guests who are impacted by closures in any of Haven’s parks across the UK will be given three options to choose from.
They will be able to move their break to a later date, accept a credit towards a holiday later in the year, or cancel their break for a full refund of the amount paid.
Center Parcs
Center Parcs has set out a new reopening date of April 12 for its English parks.
This applies to all sites including Sherwood Forest, Elveden Forest, Longleat Forest, Whinfell Forest and Woburn Forest.
In a statement on its website, Center Parcs explains: “We are planning for this date and working through the detail to understand exactly what this means for breaks from April 12 onwards.
“Please note that any plans are subject to Government giving the go-ahead to move to this next step of their roadmap, which they intend to confirm by April 5.
“For guests due to visit on breaks prior to April 12 we will make contact via email over the next few days with instructions on how to cancel activities and restaurants and how to reschedule or cancel.”
For guests who are able to travel from April 12, the holiday park has warned some amenities and services will not be available due to Government guidelines.
“We hope to welcome guests to our lodges but hotel rooms and apartments will be unavailable,” it states.
“Only one household will be permitted per lodge. Our restaurants will operate a delivery service and hopefully open for outdoor drinks subject to the rule of six. Most outdoor activities will be available, but we don’t yet know if the Subtropical Swimming Paradise will be open.”
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Parkdean
Parkdean has yet to announce a preliminary reopening date, however, it has assured it will contact any customers who may be impacted by cancellations.
Customers who are impacted by cancellations will be offered a voucher towards a future booking or a full refund.
“Please be assured, that if your holiday becomes affected by any further government updates or advice, we will contact you,” states Parkdean.
Pontins
Following the Prime Ministers announcement Pontins has announced a reopening date in mid-May.
Customers who are impacted by cancellations will be contacted by the holiday provider.
“Following the Government’s recent announcement on the road map out of lockdown we are planning to reopen all our Parks from Monday, May 17 2021,” reads a statement on the company website.
“We will keep making arrangements and working towards welcoming you back to our restaurants, bars and entertainment venues for our full Pontins Holiday experience.
“For reservations booked prior to our reopening, we will be able to offer you a change of date for this year or offer to move your holiday to the same date next year.
“We are still experiencing a high volume of enquiries with limited resources; we will be in touch with anyone affected as soon as we can so please bear with us.”
Hoseasons
Following the PMs’s announcement, Hoseasons issued an update to its website.
It has set out how specific rules for England, Wales and Scotland where opening dates currently vary due to devolved Government restrictions.
For customers with holiday plans in England, holidays will be cancelled up to and including April 11.
The website states: “During national lockdown and in Step one, holiday accommodation is not permitted to open in England.
“We have emailed all customers with a booking in England that are due to travel on or before April 11 2021 with their options, which include the choice of a refund or a voucher of the amount paid for the booking. Please refer to that email to make your choice.”
From April 12, single households will be permitted to travel to self-catered accommodation.
Hoseasons adds: “In Step three, domestic overnight stays will be permitted provided that the party size is no greater than six people (from up to six households) or is no more than two households (of any size).
“We have emailed all customers that we believe are affected by this rule with the option to reduce party size or cancel for a refund or voucher.
“If you have not received an email from us, and you are unable to use your booking in compliance with the household/party size restrictions or updated government guidance, please contact us to discuss your options, which will include the choice between a refund and a voucher of the amount paid for your booking.”
Customers in Wales will have their holiday cancelled if it was due to go ahead on or before March 12.
Hoseasons has assured it will email options to guests, including the choice of a refund or a voucher of the amount paid.
“If you have a booking on or after 13 March 2021, rest assured that we will be in touch with the options available to you closer to the time,” adds the holiday provider.
Holidays due to go ahead in Scotland are cancelled up to and including April 25.
CoolCamping
CoolCamping is a platform which allows holidaymakers to book camping, glamping and caravan holidays from a number of independent providers.
As a result, many of the parks it covers have set out differing plans for when they will be safety reopening.
CoolCamping is keeping its website up-to-date in line with the latest news and regulations to help customers.
Following the latest announcement, CoolCamping updated the travel advice on its website.
It explained: “Accommodation with self-contained facilities may be permitted to re-open from no earlier than April 12, subject to the state of the pandemic at the time.
“However, this is only for individuals or individual household groups.
“Accommodation with shared facilities, plus other hospitality and tourism venues may be allowed to open from no earlier than May 17, with a limit of up to six people or two households holidaying together.”
It added no specific dates have been announced for Northern Ireland, Scotland and Wales, but the firm will update the website once new information is available.
Camping & Caravanning Club
Club sites across the UK are currently closed, warns the Camping and Caravanning Club.
However, the provider has set out new reopening dates for England, Wales, Northern Ireland and Scotland following Boris Johnson’s “roadmap”.
In England, the earliest reopening date will be April 12.
In Scotland, this will be April 26 and in Wales and Northern Ireland April 1.
For Northern Ireland, Wales and Scotland the holiday provider says it is waiting on “further details”.
For England, it states: “We are currently clarifying guidance but it is likely that as part of this opening phase we will not be able to open facility blocks.
“Campers will need to have their own self-contained toilet facilities, until the May 17 at the earliest.
“If we are unable to open facilities until May 17, then our Ready Camp Safari Tents and Pods will not open until this date, again at the earliest. Once we know more we will be in touch with those with affected bookings.”
National Trust Holidays
National Trust Holidays has issued an update following the “roadmap” announcement.
It explains: “Following government guidance in England, all cottages, bunkhouse and bothies remain closed in England until April 11 2021 inclusive (subject to review on April 5 2021).
“Following government guidance in England, all campsites in England will remain closed until May 16 2021 inclusive.
“When we reopen in England on April 12 2021, we’ll be reopening with a one household rule until at least May 16 2021 inclusive.”
It continues: “Following government guidance in Wales, all holiday accommodation will remain closed until March 14 2021 inclusive (subject to review on March 12 2021).
“Following guidance from the Northern Ireland Executive, all holiday accommodation will remain closed until March 31 2021 inclusive (subject to review on March 18 2021).”
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