Parkdean Resorts give a tour of the Willerby Waverley caravan

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From May 17, the UK emerged into step three of “unlocking” the lockdown. For UK holiday parks, this meant the reopening of shared facilities, indoor dining and allowing groups of six from mixed households to enjoy quality time together.

Here are the latest updates from Center Parcs, Butlins, Haven, Parkdean Resorts, Pontins, and Hoseasons.

Butlins

Butlins reopened its UK-wide resorts on May 17, but with some changes to the way facilities may normally run onsite.

In a statement on its website, the holiday provider explained: “The safety and well-being of our guests and team has always been, and will remain, our biggest priority.

“We’ve changed the way we do a few things, introducing a series of new and increased measures across every touchpoint of our breaks, as well as reducing the guest capacity on resort to ensure you have plenty of space to practise social distancing.”

New Covid safety measures will impact dining facilities, shows and activities, accommodation and check-in.

For shows and activities, Butlins states: “We’ve implemented lots of measures including limited capacity to ensure social distancing, booking in advance and thorough sanitising.”

Dining facilities will see guests order via the Butlins app and receiving table service. Cleaning measures have also been ramped up.

Thorough cleaning of accommodation is also in place across all accommodation.

“We have a strict cleaning and hygiene policy in place and you’ll be assigned a room that has been thoroughly cleaned, sanitised and sealed before arrival; look out for a Butlin’s seal of approval across the front door,” states the holiday park.

“To minimise contact with others, we will be removing our accommodation servicing during your stay.

“If you need additional towels and bedding during your stay, you can request these from our Guest Services team via the app.”

The check-in procedure will also be contactless.

“You’ll receive an email 24 hours before you arrive telling you the village you’re staying in and your room or apartment number; you can also find this information on the app or in My Account,” explains Butlins.

“Your key cards will be sealed in your welcome pack along with any activity passes you have pre-booked.

“You’ll collect these via your designated drive-through check-in.”

Guests will also be required to provide their contact details throughout the site.

Butlins states: “To help reduce the spread of Coronavirus, we’re legally required to record contact details of all guests in our venues on resort, the easiest way to do this is by downloading the NHS COVID-19 app which will allow you to scan a QR code in each venue and have your visit recorded.”

Center Parcs

Center Parcs reopened some of its accommodation and facilities from April 12, but this has been extended with even more options to choose from as of May 17.

All of its parks, including Sherwood Forest, Elveden Forest, Longleat Forest, Whinfell Forest and Woburn Forest are now open.

The holiday park will be utilising the Test and Trace app for all people over the age of 16, and encourages all guests to download the app in advance of their arrival.

“We are delighted to confirm that our Subtropical Swimming Paradise will open from Monday 17 May as well as indoor dining,” states Center Parcs on its website.

“Our Aqua Sana will also be open for guests on a Center Parcs break for spa sessions and treatments, excluding Elveden Forest (which is closed for refurbishment until further notice).

“We are also delighted to confirm our hotel rooms and apartments will now be available and two households will now be permitted per lodge.

“Guests visiting from May 17 can book to visit the Subtropical Swimming Paradise, restaurants and Aqua Sana around four weeks before arrival.”

However, guests are reminded to stay up-to-date with the latest Government advice, as “rules and advice are constantly under review”.

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Haven

Haven has reopened its parks across the UK, though local measures vary for each of the devolved nations.

“Your health and safety is at the heart of everything we do,” reads a statement on Haven’s website.

“As we welcome you back, you may notice that one or two things have changed in line with Government guidance.

“Some venues and activities might be subject to changes and restrictions as the situation evolves.”

In England, accommodation has reopened but will be limited to two households per unit.

All facilities are open as normal but with social distancing in place.

Touring and camping breaks have also resumed.

In Scotland, up until June 6, accommodation is open but limited to six people from three households per unit.

All facilities are open as normal with the exception of indoor play. Bars and restaurants are open until 10:30pm and 10:00pm outdoors. Alcohol can be consumed indoors. Social distancing will be in place throughout the park.

Touring and camping breaks are also available.

In Wales, all parks have reopened and accommodation is limited to two households per unit.

All facilities are open as normal alongside camping and touring breaks.

Parkdean Resorts

All Parkdean Resorts are now open across the UK, however, onsite rules vary based on each of the devolved nations.

In England, all facilities have now reopened, but some may see reduced capacity in order to aid social distancing.

Furthermore, all activities both indoor and outdoor require prior booking up to two weeks in advance.

Communal changing facilities, such as those attached to swimming pools, will be closed for a “little while longer”.

In Scotland, all facilities have reopened with the exception of soft plays which are closed for now.

Bars and restaurants have reopened but will be closing at 10:30pm. Alcohol is permitted to be consumed indoors.

All services will operate at reduced capacity to aid social distancing, but activities must be booked up to two weeks in advance.

Communal changing facilities remain closed.

In Wales, all facilities have reopened but will operate at a reduced capacity to ensure social distancing.

All activities must be pre-booked up to two weeks in advance and communal changing areas remain closed.

Pontins

Pontins has now reopened its parks across the UK.

On its website, the holiday provider states: “When making a reservation at any of our parks, please ensure that you are complying with national as well as local Government guidelines of the destination.

“This can include but is not limited to restrictions on maximum group sizes, mixing of households and the purpose of your stay.”

While facilities and activities have resumed, some Covid-safe measures such as social distancing will be in place.

Hoseasons

Hoseasons has reopened but continues to operate under Covid-safe guidelines.

On its website, the holiday provider explains: “In Step 3, domestic overnight stays will be permitted provided that the party size is no greater than six people (from up to six households) or is no more than two households (of any size, which can include a support bubble if eligible).

“We have emailed all customers that we believe are affected by this rule with the option to reduce party size or cancel for a refund or voucher.

“If you have not received an email from us, and you are unable to use your booking in compliance with the household/party size restrictions or updated Government guidance, please contact us to discuss your options, which will include the choice between a refund and a voucher of the amount paid for your booking.

“If you have a booking on or after June 21, 2021, rest assured that we will be in touch with the options available to you closer to the time.”

Indoor entertainment including swimming pools will be open “subject to social distancing rules”.

The rules vary somewhat for Wales and Scotland.

For Wales, Hoseasons states: “On 14 May the Welsh government announced that all holiday accommodation can reopen however this is still subject to the restriction on meeting anyone in a private home other than those you live with or your exclusive extended household.

“An extended household is one that has formed an exclusive bubble with another household.

“Two households can holiday together as an extended household, provided that 10 days has passed since either of the households was part of a different extended household.”

Meanwhile, for Scotland, it states: “All of Scotland except for the Moray and Glasgow areas will move to Protection Levels 1 or 2.

“This means that single households or up to six people from a maximum of three households will be permitted to stay overnight in self-catering accommodation, in line with rules on social gatherings.

“Children under 12 years old will not count towards the limit of six.”

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