Europe Express Debuts New Call Center

WHY IT RATES: The expansion is great news for travel agents as it will allow the tour operator to improve service and support in 2019.Patrick Clarke, TravelPulse Senior Writer

Leading tour operator Europe Express announces the opening of a new call center in the Dallas suburb of Irving, Texas.

“We are thrilled to open an additional call center to support the tremendous growth of Europe Express,” said Paula McKay, the company’s president.

“The new space will allow us to improve our service and provide even better support to the travel advisor community in the year ahead. We look forward to continuing and growing our partnership with our customers to provide exclusive, custom itineraries to Europe for both FIT and groups.”

With the new office, Europe Express has doubled its internal reservations staff in time for the start of the busy booking season. Travel advisors can expect decreased wait times on the phone and shorter response times to quote requests and follow-ups.

Expanding the call center to Irving allows Europe Express to draw on an untapped market of travel experts to further support the needs of its customers.

SOURCE: Europe Express press release.

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