A woman was told she wouldn’t be able to board a Virgin Australia flight as her outfit showed “too much skin”.
Catherine Bamford was wearing tailored trousers, a high necked crop top and white trainers when she was waiting to catch a flight from Adelaide to the Gold Coast on Wednesday morning.
But the 23-year-old says she was approached by a female staff member before boarding the flight, which left her feeling “publicly embarrassed”.
She told news.com.au : “She told me in front of everyone that the pilot was refusing for me to board the plane because of the clothes I was wearing.
“I was in so much shock and was so confused because my clothes weren’t revealing.”
Catherine was reportedly asked to change into a different top before boarding.
She said: “It was so embarrassing and humiliating.
“Everyone else waiting to board the plane was sitting there watching … and you could see they were staring in shock with their mouths open.”
The university student was allegedly told that it’s the pilot who “doesn’t like people showing too much skin”.
But apparently, the Virgin Australia staff member didn’t clarify what was wrong with the outfit.
As she doesn’t believe she’s breached any dress requirements, Catherine is hoping to get an apology from the airline.
According to the Virgin Australia website, passengers are required to wear shoes, a top and “suitable clothing that covers your bottom half".
At the time of writing, there is no mention of crop tops being banned.
A Virgin Australia Group spokesperson has since responded to the complaint.
They told the Daily Star: “The dress guidelines on our aircraft are similar to other airlines here in Australia and the vast majority of those who fly with us meet or exceed them.
“As Australia’s most loved airline, it’s always been our intention that those who travel with Virgin Australia feel welcome and have a comfortable journey.
“We are undertaking a review of the incident, and while no formal complaint has been received by the guest as yet, we’ve proactively tried to reach out to better understand what happened.”
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