Thomas Cook: How long will it take for you to receive refund for Thomas Cook holidays?

Thomas Cook collapsed yesterday, sparking travel chaos for hundreds of thousands of passengers. Flight and holidays with the failed tour operator have all been cancelled. Over 150,000 people were left stranded abroad after Thomas Cook went bust. Yesterday, 64 flights operated to bring back more than 14,700 passengers. A further 74 flights are scheduled to operate today, to bring back a further 16,500 travellers. This is the latest travel advice.

Thomas Cook holidays: Flights cancelled – how long will it take to get a refund?

Those with future holidays and flights will no longer be able to travel with Thomas Cook. Customers are advised to not go to the airport.

If your trip was ATOL protected, you are able to claim a full refund via the scheme.

But how long will it take for Britons to receive their refund? Holidaymakers hoping to get their money back within the month are set to be disappointed.

Refunds could take up to two months to be processed – meaning Britons could only get their money back in mid-November.

A service to manage refunds will be launched on Monday 30 September, once the flying operation has progressed.

“This refund service will seek to process all refunds within two months of receipt of a fully completed claims form,” the CAA said.

You will know if you are protected – and therefore eligible for a refund – if you received an ATOL Certificate as soon as you made any payment towards the booking, either by e-mail or by post.

The CAA advises Britons to check their booking documents to check whether they received one.

They said: “If you received an ATOL Certificate, you should check the section: ‘Who is protecting your trip?’

“If the company stated on your ATOL certificate is not part of the Thomas Cook Group you should contact that company directly to seek advice on your booking.”

If your flight is not ATOL protected, you are not entitled to make a claim via the ATOL scheme, but you may be able to claim from your travel insurer or your credit card issuer or bank.

Richard Moriarty, chief executive at the CAA, said: “Following the very sad news yesterday morning that Thomas Cook had stopped trading and its aircraft were grounded, we launched at the Government’s request our operation to return more than 150,000 people to the UK.

“A repatriation of this scale and nature is unprecedented and unfortunately there will be some inconvenience and disruption for customers. We will do everything we can to minimise this as the operation continues.

“I am pleased to report that on day one we brought home over 95 per cent of people who were originally due back on this day with Thomas Cook; 14,700 people in total.

“We want people to continue to enjoy their holiday, so we will bring them back to the UK on their original departure day, or very soon thereafter.”

Martin Lewis has explained his travel advice to holidayers affected by Thomas Cook’s demise.

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