Thomas Cook advice: UK helpline and CAA website – how to contact Thomas Cook?

Today, after 178 years of trading, Thomas Cook has entered liquidation. All Thomas Cook Airlines flights have now been grounded, with customers advised not to travel to their airports. The UK’s Civil Aviation Authority (CAA) has now started the process of repatriating some 140,000 UK holidaymakers who are currently stranded abroad. Customers who have booked holidays and flights with the travel agent will also be looking for compensation and refunds following the company’s collapse.

For the latest updates following the collapse of Thomas Cook, the UK’s Civil Aviation Authority (CAA) has now set up a dedicated website.

Customers already overseas and those planning a holiday can visit the website here for updates on the current situation.

The CAA website currently warns they will likely be experiencing a high number of calls, and customers are advised to be patient.

Customers are advised to only contact the call centre if they were originally scheduled to return to the UK within the next 48 hours, or if they are currently overseas and are having trouble with accommodation.

You may also need to get into contact with the call centre if you require special assistance.

For Thomas Cook customers, here are the numbers for the CAA’s call centre:

  • Phoning from the UK (reduced rate): 0300 303 2800
  • Phoning from overseas: +44 1753 330 330

Call rates will vary depending on your network provider.

The CAA also said they will be issuing updates via the CAA Twitter Feed.

If your trip was ATOL protected, you will be able to claim a full refund via the ATOL scheme.

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A service to manage refunds will be launched on September 30, once the repatriation operation is underway.

To check if your holiday or flights are ATOL protected, visit the website here.

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