Passengers are complaining about LAX’s new Uber, Lyft pickup; here’s what it’s really like

When Los Angeles International Airport implemented its new pickup policy for taxi and passengers of ride-hailing services such as Uber and Lyft ahead of Halloween, the scene was described as horrific: Passengers complained about hour-plus wait times for a ride after long flights, and drivers griped over being in line for even longer at the newly-dubbed “LAX-it” pickup area.

But a week later, the new system — which requires arriving travelers who get picked up by taxis, Uber, Lyft and other ride-hailing services to board a shuttle bus or walk to a new area just east of Terminal 1 in order to catch their rides — is far from frightening.

It seems the “swift adjustments in real-time,” that LAX has touted in press releases are working, including extra signage and additional shuttles. (Or perhaps I just commuted on a freakishly slow evening.)

Testing out LAX-it 

Though I had flown into LAX on Sunday night – and asked a (saintly) friend to come pick me up curbside from the airport to avoid the long LAX-it lines I’d heard about – I returned to the airport on Tuesday night to see whether I should continue living in fear of LAX-it.

My mission: I would head to LAX during rush hour, hop on an LAX-it shuttle and use a ride app to get back to USA TODAY’s L.A. office.

Disclaimer: Tuesday is historically less busy for flights than weekends, but that was the night I was available for this task – one week after LAX first rolled out its new pickup system.

Why the change: LAX ends curbside pickup; builds people mover

Source: Read Full Article