Jet2 and its holiday arm Jet2 holidays has ramped up protective measures for customers with a new addition to its coronavirus precautions following the pandemic. In a bid to assure customers can travel with peace of mind, the holiday operator has added COVID-19 to all travel insurance policies purchased with any flights or holidays.
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The COVID-19 cover has also been automatically added to any policies purchased since April 9, 2020 and promises customers support if they find themselves impacted by the virus.
Jet2’s new policy includes medical cover in the event of contracting COVID-19 whilst abroad; cancellation cover should a customer or another individual on the booking test positive for COVID-19 up to 14 days before travel; cancellation cover if a customer or another individual on the booking is hospitalised due to COVID-19 up to 28 days before travel; and cover if a customer or another individual on the booking is not allowed to board their flight as a result of a positive COVID-19 test or raised temperature.
The cover is an additional purchase but can be secured at the same time as booking travel.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: “It is no secret that we are the airline and tour operator that has done more than anyone else to look after our customers through this difficult time, and the launch of this insurance policy will enhance the trust that our customers have in us even further.
“We always advise customers to take out appropriate travel insurance, and thanks to the launch of this policy customers can include COVID-19 cover at the same time as booking a holiday in just a few simple clicks.”
Since resuming flights and holidays on July 15, Jet2 has implemented a number of new safety measures for passengers.
These include the wearing of face coverings at all times while flying with the airline, as well as practising good hand hygiene, aiming to check-in for flights online and social distancing onboard aircraft when possible.
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According to Jet2’s regulations, masks must be worn at all times by all passengers aged six-years-old and over.
However, the airline is specific about the type of face-covering which should be used.
The Jet2 website explains: “Face masks need to cover your mouth and nose and should be either a protective or medical-style mask, or a fitted face covering.
“Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel.”
Customers are reminded to wash their hands frequently during travel, though Jet2 notes customers should pack their own hand sanitiser as this will not be provided free of charge.
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Though the airline will not be leaving empty seats on its flights, Jet2 states it will try to ensure social distancing onboard when possible.
“You can’t keep too much distance on the plane, but you can minimise your contact with people and surfaces,” explains Jet 2.
“We’ll ask you to stay in your seat as much as possible, avoid queuing in the aisles and use contactless payment if you can.”
It adds: “If you need a little more space and there are empty seats available, then our friendly crew will be happy to help if they can.”
Hand luggage is still allowed on flights, meanwhile, the airline recommends checking in hold luggage via self-service kiosks at the airport.
Passengers will also be asked to handle their own tickets and passports at check-in and boarding.
Jet2 is currently only flying its customers to quarantine-free countries included on the English Government’s air corridor list, including France and Spain.
Travellers journeying from Northern Ireland, Scotland and Wales should check their corresponding Government guidelines, as each nation has provided its own quarantine-free travel list.
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