Delta Passenger Claims Cleaning Crew Stole Laptop Left on Plane


While carriers like Frontier may be cost-efficient for many travelers, they are often hampered by deficiencies in areas like customer service and comfort. For example, in the 2018 Consumer Reports survey, Frontier received low marks in every single category. As Brent Bowen, publisher of the AQR rating says, “Passenger needs are not being met.” (AQR named Frontier its second-worst airline.)
a desktop computer sitting on top of a desk: Laptop in business class on an airplane

Last week, Robert (who has chosen not to reveal his last name) left his laptop on board a flight back to Atlanta. Robert said he tried contacting Delta several times but was unable to get timely support to find his missing laptop. Desperate, he used Apple’s Find My iPhone app to track down his laptop to a nearby address where, police discovered, an employee who cleaned the airplane cabin lived.

The person living at the address admitted to detectives that he did clean the cabin and that he took the laptop and sold it for $500 cash.

Luckily, the police were able to the get the man who stole the laptop to track it down, repurchase it and return it to the original owner.

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