- A Southwest Airlines operations agent sang a ballad for the mother of a fallen DPS trooper.
- JetBlue flight attendants reportedly broke protocol to save a dog’s life by giving her an oxygen mask.
- A Hawaiian Airlines flight attendant saved the day by singing to a crying baby on a long-haul flight.
- Visit INSIDER’s homepage for more stories.
Flight attendants do more than just serve drinks. Their primary role is to keep passengers safe.
Some flight attendants have gone above and beyond for passengers, from keeping people entertained with comedic monologues to soothing fussy babies.
Here are seven times flight attendants went beyond the call of duty.
When a baby started crying on a Frontier Airlines flight from Tyler, Texas, to Denver, Colorado, on Sunday, flight attendant Joel O’Paris Castro stepped in to help, holding the baby and bouncing around the aisles.
Passenger Jamie Applegate Hunter told INSIDER that the mother was traveling alone with the baby for the first time, making Castro’s helping hand all the more meaningful.
“[The] mother was also very sweet and very apologetic about her baby,” Hunter said. “I assured her that everyone understood.”
Robyn Smith wrote a viral post on LinkedIn and Facebook about a Delta Airlines flight attendant named Kesha Carter who went above and beyond for her 4-year-old son Charlie.
“She constantly was coming up to him and asking, ‘How are you doing, buddy?’ to make him feel like he was a part of the whole airplane experience, too, even though we had a movie in front of him. You just don’t see that all the time,” Smith previously told INSIDER.
The family’s return flight was delayed, but they ended up running into Carter again in LaGuardia Airport.
“He showed me one book, and that turned into me reading him all 10 books in his backpack, playing with Legos, and making animal noises while their flight was delayed,” Carter told INSIDER.
Smith said she’ll never forget the experience.
“It wasn’t on her paid time, so she could’ve been in the crew’s lounge, but she chose to take that time to just be so kind, and we really appreciated it,” she said.
When Southwest Airlines operations agent Scott Wirt found out that the mother of a fallen Arizona DPS trooper was on his flight, he honored her with a moving rendition of “You Raise Me Up” by Josh Groban.
The tear-jerking video has since been viewed over 142,000 times.
“It’s a passion of mine to be able to give back to our customers in the way I know how and that’s by singing,” Wirt told USA TODAY. “This particular story touched my heart and I couldn’t think of a better way to honor their son’s legacy than by singing such a wonderful song. We never know why someone is traveling but when we do we want to be there for them.”
People tend to tune out when flight attendants begin running through safety instructions, but Mary Cobb’s witty monologue had the whole plane applauding.
“And if you’re traveling with small children … we’re sorry,” she said while explaining how to use the oxygen masks. “If you’re traveling with more than one child, pick out the one that you think might have the most earning potential down the road.”
Originally posted in 2014, the video now has over 24 million views. Ellen DeGeneres hosted Cobb on her talk show and awarded her $10,000.
KHON2 reports that a mom was traveling with three little kids on a Hawaiian Airlines flight to Los Angeles when one of her toddlers got fussy. He had been crying for half an hour when flight attendant Gina Reyes stepped in and took him in her arms.
“I saw a place where I could help,” she told KHON2. “I was rocking and singing to him. I was singing lullabies to him.”
For Reyes, whose nickname among friends is “Momma Gina,” it was a natural move. She has four kids of her own and has also been a surrogate mother.
Hawaiian Airlines gave her a shoutout on their Twitter account, and people commended her for her kindness.
Related Facebook post
In a letter written to JetBlue, passenger Michele Burt shared the story of how flight attendants Spencer and Asher went above and beyond their line of duty to help Burt’s three-year-old French bulldog, Darcy.
Burt noticed that Darcy was in distress while she was in her carrier on the flight and realized that Darcy’s tongue had turned blue – a sign of oxygen deprivation. When holding her and giving her water didn’t help, flight attendants Renaud Fenster and Diane Asher provided an oxygen mask for Darcy to help her breathe, which may have saved her life.
“We all want to make sure everyone has a safe and comfortable flight, including those with four legs,” JetBlue said in a statement. “We’re thankful for our crew’s quick thinking and glad everyone involved was breathing easier when the plane landed in Worcester.”
Related Facebook post
Philippine Airlines flight attendant Patrisha Organo heard a baby crying in the cabin and approached the mother of the child, suggesting she feed her baby. The mother said she had run out of her formula milk. Knowing there was none on the flight, Organo offered to breastfeed the baby herself. (Babies can safely consume donated breast milk.)
In a Facebook post describing the event, Organo wrote that she “saw the relief on her mother’s eyes” as soon as the baby started to feed. The baby calmed down and fell asleep while feeding, and the mother thanked her.
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