Flying can be stressful, and travelers sometimes let their
frustrations get in the way of being polite to flight staff and
Six flight attendants who work for a total of five airlines told
Business Insider what they wish they could tell passengers, but
for professional reasons, can’t. Each flight attendant requested
anonymity for fear of reprisal from their employer.
Their responses suggest that being conscientious can go a long
way toward making a flight attendant’s life easier.
These are the 6 things flight attendants want to tell you, but
Are you a flight attendant? Do you have a story to share?
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‘A little patience and a little kindness goes a long way’
“We want to take off on time too.
We’re all going to the same place. We’re all leaving at the same
time. I think people tend to be overly rushed,” a flight
attendant for United Airline said. “A little patience and a little kindness goes
a long way.”
Don’t walk in the aisle without shoes
“I think people don’t realize how
dirty the planes are,” said a flight attendant for PSA Airlines,
an American Airlines Group subsidiary.
He said flight attendants pick up
trash between flights, but the planes receive a thorough cleaning
once per day.
‘Cut us some slack’
“Cut us some slack,” a United
flight attendant said. “Be compassionate, because we’re trying to
be compassionate toward you.”
‘We’re not mind-readers’
“We’re not mind-readers,” a
flight attendant for Alaska Airlines said. “We may not necessarily know how to serve that
individual person, nor can we tailor our service to every
individual person, and I think sometimes people forget
Take responsibility for your scheduling decisions
“I just wish I could tell
passengers, ‘Be more responsible for yourself,'” a flight
attendant for American Airlines said. “Take accountability for
your actions. You booked this flight this way. You’re giving
yourself 20 minutes to get to your other flight. Be more
Don’t ask if a delay will result in a late arrival
“Don’t ask me if the plane’s
going to be late because of the delay, because I don’t know,”
said a flight attendant for Piedmont Airlines, an American
Airlines Group subsidiary.
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