Southwest Airlines updates family boarding policy after same-sex couple claims discrimination

Southwest Airlines has updated its family boarding policy nearly two years after a same-sex Florida couple with children said they faced discrimination by a boarding agent, reports The Naples Daily News, which is part of the USA TODAY Network. 

The revised policy says “two adults” can board together with children under 6 during family boarding. The policy had read “an adult” can board.

“We are happy with the resolution,” said Grant Morse, 56, who said he faced discrimination in 2017 by a gate agent and considered legal action.

The airline issued a statement that confirmed the policy was updated but refuted Morse’s account of what happened, as it did two years ago. The airline said no discrimination occurred.

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