Finnair invests in customer comfort with new ATR cabins ·

Finnair invests in customer comfort with new ATR cabins in 2019 and Premium Economy class for long-haul in 2021

Finnair has announced it will renew the entire cabin of its ATR aircraft and introduce a new Premium Economy cabin class for its long-haul fleet in a move that reflects the airline’s commitment to offering a high level of customer comfort and increased choice for its customers.

Finnair’s ATR aircraft are currently used for domestic flights in Finland, as well as on flights to the Baltics, Gdansk in Poland and to Stockholm’s Bromma airport. The flights are operated by Finnair’s partner Norra. The cabin renewal will include new seats, new carpets and a harmonised and fresh cabin interior design.

The first ATR aircraft with the renewed cabin is expected to be in operation in the European Summer 2019, and the refurbishment of the 12 aircraft will be completed by the end of Q1 2020.

“We want our customers to get a fresh Nordic experience on our regional flights,” Finnair Senior Vice President Customer Experience Piia Karhu said.

“The regional feeder traffic is an important part of the Finnair network – we have over 30,000 ATR flights every year.”

Finnair will also introduce a new cabin class, Premium Economy, for its entire long-haul fleet from 2021.

Located in its own cabin, the Premium Economy class will feature highly customised designs for Finnair and provide customers with increased space and comfort along with an enhanced service offering.

“We see a growing trend of quality focused travellers, who place a strong focus on the comfort and quality of their travel experience,” Ms Karhu said.

“Responding to customer needs from all our key markets, our new Premium Economy class will serve the requirements of both leisure and corporate customers.”

Finnair Regional Manager, Australia, New Zealand & New Caledonia, Arnaud Michelin said the rollout of Premium Economy class to Finnair’s long-haul fleet would start in Q4 2020 and was expected to be completed by the end of 2022.

Mr Michelin said detailed planning of the cabin design, service concept as well as the commercial aspects were currently ongoing, and Finnair would communicate more details at a later stage.

Finnair offers excellent connections from Australia with oneworld partners to 19 destinations in Asia and seven in the Americas plus more than 100 Europe destinations.

Finnair has been named Best International Airline – Offline in the prestigious AFTA National Travel Industry Awards for the past six years from 2013 to 2018.

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