Emirates airline said it will work on ensuring that delays are reduced and passengers are well informed of flight changes.
One of the two runways at Dubai International (DXB) will close for 45 days – from April 16 to May 30 – to allow for upgrade works.
The airline said it has been planning for the closure for 14 months with various stakeholders to ensure smooth and punctual travel during the closure of the ‘Southern Runway’.
“One of Emirates’ key objectives during this period will be to reduce instances of flight delays and disruptions in Dubai and across its destination network,” the Dubai carrier said.
“The airline is also placing a substantial emphasis on communication to its customers through a number of channels, to keep them accurately informed of their flight’s status.”
Emirates said passengers travelling during this period should arrive at least three hours before their flight departures.
Gates for long-haul flights will open 90 minutes before departure, and Emirates has extended the opening time at its gates for short-haul flights to 75 minutes (instead of 60 minutes).
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